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Privacy Policy

Privacy Policy

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. Our confidentiality policy is updated on a regular basis and FRENN is ensuring full confidentiality regarding your personal data. We are responsible for any personal data delivered to and we only distribute personal information to our e-commerce partners if it is in connection to the service we are delivering to you.

Collecting Information 

FRENN is collecting information about you when you are actively filling in information on, signing up for the FRENN Club newsletter, making a purchase, participating on a competition or any other activities in relation to FRENN's e-commerce business.

For example, we collect and store name, address, email address and other information in order to deliver our service to you. Furthermore we collect and store your IP-address and information on your traffic on the website. We use cookies and gather traffic information on the website.

What do we use your information for

Any of the information we collect from you may be used to personalize your experience, to improve our customer service, to improve our website, to process transactions, to administer a contest, survey or a promotionor to send periodic emails. The email address you provide for order processing, will only be used to send you information and updates regarding your order. However, if at any given time you would like to unsubscribe from receiving future emails, you may do so as we include detailed unsubscribe instructions at the bottom of each email.


Cookies are small textfiles that are stored on your computer/smartphone/tablet when visiting a website, in order to recognize your device when you visit the website again. Cookies are reliable files that can not execute program code, can not submit virus and can not be used to collect information about other use of your computer.

Why do we use cookies

We use cookies for overall purposes of functionality, web statistics, sales and marketing. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser, if you allow it, that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart and understand and save your preferences for future visits. No personal information is saved and the cookies are automatically deleted when the browser is shut down.

We use service from Google (Google Analytics) to collect web statistics. The information is used to measure and to enhance the user experience and to follow up on marketing and sales campaigns.

If you not wish to accept the cookies, you can reject them by changing the appropriate settings in your browser. Please be aware that if you do not accept cookies when visiting, it can affect your purchase experience.

Copyrights and trademarks

All contents included on, such as, but not limited to, design, text, logos, graphics, audio clips and video, images are the property of Frenn Helsinki Oy or our suppliers. The contents are protected by Finnish and international copyright laws. Frenn Helsinki Oy or our content suppliers own the copyright to the above mentioned.

The contents of the website may only be copied for your own private use. Any other use of the information and material on the website, such as reproduction, modification, distribution, transmission, republication, display or performance is strictly prohibited. You may therefore not copy, display, download, distribute, alter, modify, reproduce, republish or rephrase information, text, documents or other material from the website without the explicit consent from Frenn Helsinki Oy or our suppliers.

Brand names, product names, logos and titles that appear on the website are trademarks or trade names and are property of Frenn Helsinki Oy or our suppliers. Any reproduction of such trademarks or trade names constitutes an infringement of the owner’s rights and is strictly prohibited.

How do we protect your information

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems and who are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Changes to our privacy policy

If we decide to change our privacy policy, we will post those changes here on this page.

Law and jurisdiction

Finnish law will be applied to all matters arising under this User Agreement. All matters arising under this agreement which cannot be solved by mutual agreement, shall be solved in the district court of Helsinki, Finland.

Contacting us

If there are any questions regarding this privacy policy you may contact us by sending us an email to