Shipping

We offer free shipping on all orders over 300€ worldwide. A shipping fee will be added on all orders under 300€. The shipping fee variate depending on the destination country.

We ship via Finnish Postal Service which provide secure and easy trackable methods of shipping. We aim to dispatch all orders within 1-3 working days after the order has been confirmed, excluding holidays and weekends. When ordering from outside Finland, please allow up to 14 days for delivery.

If you are making the purchase of the products from a country outside the European Union, you will only be charged for product price and delivery. NOTE that the import charges will be on your responsibility. Such import charges may include, but not limit to: import duties, customs and local sales. Payment of these may be necessary to release your order from customs on arrival. Please contact your local customs service for further information.

Please don't hesitate to contact us at info@frennhelsinki.com if your package gets lost in transit. We will do everything we possibly can to assist you.

Delivery

Delivery time and price may vary depending on the location and the products delivered. We use Finnish Postal Service for deliveries and are unable to affect the delivery times of our service providers.

The products will be delivered to the address provided by the customer in the order. Estimated delivery times and charges are indicated here below. As a customer you are able to choose our service provider and the delivery method according to your needs when proceeding with your order and payment in the check-out.

We also offer the possibility to pick-up your order from FRENN Flagship Store, which is located in Fredrikinkatu 24, 00120 Helsinki, Finland. Pick-up is possible according to our opening hours Tue-Fri 12-19 and Sat 12-17. Please notice that you will receive a shipping confirmation via e-mail, when your order is ready for pick-up at FRENN Flagship Store.

Finland

Shipping method: Finnish Postal Service
Delivery price: 8 €
Order will be delivered within 1-3 working days from the day the order is placed.

Europe

Shipping method: Finnish Postal Service
Delivery price: 24 €
Order will be delivered within 3-8 working days from the day the order is placed.

Rest of the world

Shipping method: Finnish Postal Service
Delivery price: 40€
Order will be delivered within 3-8 working days from the day the order is placed.

Pick-up from FRENN Flagship Store

Address: Fredrikinkatu 24, 00120 Helsinki, Finland
Delivery price: 0€
Order will be ready for pick-up after you have received shipping confirmation.
Pick-up is possible according to our opening hours: Tue-Fri 12-19 and Sat 12-17.